Refund policy

RETURN POLICY

Any unwanted product must be returned within 30 days from when your Baptiste order was delivered. . Please see below for any exceptions to this rule:

  • All Underwear & Swimwear can't be returned for hygiene reasons.

  • Socks can be returned if they are sealed in their original packaging.

  • All bottles are non-returnable due to hygiene reasons.

  • Personalised items can't be returned.

  • In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

  • Items can be returned even if the swing tag has been removed, as long as the item is unworn and unwashed.

  • If the small white care label has been cut out, the return cannot be accepted.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund.

All items are inspected on return. Items do not need to be returned in their original packaging, but they should be securely packed to avoid damage during transit.